Terms of Service

Last updated: May 2, 2025

AGREEMENT TO OUR LEGAL TERMS

These Terms of Services (“Terms”) govern your access to and use of the services provided by AutoReviews FZ (“AutoReviews,” “we,” “us,” or “our”), a company registered in Dubai, United Arab Emirates, with a business address at Arjan, Dubai.

By using our software, website (https://www.autoreviews.io), or any of our related products or services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. SERVICE OVERVIEW

AutoReviews provides businesses with tools to grow and manage their online reputation through review requests, automated responses, content repurposing, CRM/social integrations, and AI-based features. Our Services are provided as-is and are continually evolving.

2. CUSTOMER RESPONSIBILITIES

You agree to:

• Only upload contact information and content you have the legal right to use.

• Obtain proper consent before sending text messages or emails to your customers.

• Follow all applicable privacy, spam, marketing, and SMS compliance laws (e.g., GDPR, CAN-SPAM, CASL).

• Keep your account information accurate and secure.

• Maintain current access to any integrations or platforms connected to your AutoReviews account.

3. PAYMENTS, FREE TRIAL, REFUNDS & GUARANTEE

Billing & Payments

Subscriptions are billed either monthly or annually, based on your selected plan, via Stripe or another authorized provider. All subscriptions auto-renew unless canceled before the next billing cycle.

• Pricing is subject to change.

14-Day Free Trial

We offer a 14-day free trial with no commitment. During the trial, you get full access to the platform. A valid payment card is required to activate the trial, but you will not be charged until the trial period ends.

Your subscription will automatically begin as a monthly plan after the trial ends, unless canceled before the 14 days expire.

Upgrading to Annual Plan

If you wish to upgrade to an annual plan and receive 2 months free, please contact us before your trial ends so we can adjust your subscription accordingly. Annual upgrades cannot be backdated once the monthly plan has started.

30-Day Money-Back Guarantee

We offer a full refund on both monthly and annual plans if canceled within 30 days of your initial subscription (not including the free trial period). No refunds are issued after this 30-day window.

Renewals & Plan Changes

Refunds are not provided for renewals, plan downgrades, or unused time beyond the initial 30-day guarantee period.

4. DATA AND CONTENT

You retain ownership of customer data and branding you upload. We use this content solely to deliver the Services.

We will not sell your data or your customers’ data.

We may use aggregated, anonymized data to improve the product.

You agree to follow all data protection laws applicable in your region.

5. THIRD-PARTY INTEGRATIONS

Our Services may connect to third-party systems (e.g., Google, Facebook, your CRM).

We are not responsible for issues caused by third-party changes or downtime.

6. COMMUNICATION AND SMS COMPLIANCE

By using the Services, you grant us permission to send automated review request messages via SMS/email to your customers.

You are responsible for obtaining customer consent for these messages.

We comply with all relevant SMS and marketing regulations.

7. INTELLECTUAL PROPERTY

All software, trademarks, and content we provide are owned by AutoReviews or licensed to us.

You may not copy, resell, or exploit any part of our Services without our permission.

8. TERMINATION

You can cancel your subscription at any time. Access will continue through the end of your billing cycle.

We may suspend or terminate access if you violate these Terms, the law, or misuse the platform.

9. DISCLAIMERS AND LIMITS ON LIABILITY

We do not guarantee specific results, reviews, or outcomes.

The Services are provided “as is.”

Our liability is limited to the fees you paid in the previous 12 months, or $50 if no fees were paid.

10. DISPUTE RESOLUTION

In the event of a dispute, both parties agree to resolve the issue through mediation before pursuing legal action.

11. MODIFICATIONS TO TERMS

We may update these Terms at any time. Changes will be posted at https://autoreviews.io/terms-of-service.

Continued use of the Services means you accept the updated Terms.

12. CONTACT INFORMATION

If you have questions, contact us:

• Email: [email protected]

• Phone: +971 58 581 9311

• Mail: AutoReviews FZ, Arjan, Dubai, United Arab Emirates